Webinar Recordings

Webinar Recordings 2017-12-21T09:46:18+00:00

The following recordings can be accessed multiple times for the next 12 months

Webinar Recording

Powerpoint Presentation

 

Consumer Directed Care can present particular challenges for service providers when supporting people living with dementia to remain at home.  

In this webinar we explored the importance of effective partnerships between consumers and service providers in supporting the choices and well-being of people with dementia in their everyday life at home. The special role of music in creating meaningful and enjoyment in everyday life was also highlighted. In particular, we identified practical ways to use knowledge about the uniqueness of each person, including their abilities and interests, to tailor support that meets their needs and expectations.

The webinar also focussed on the challenges that commonly cause stress for families and other informal carers and identified ways to provide effective support as dementia progresses. 

Ultimately, effective support for people with dementia to live at home requires effective partnerships, good dementia practice and an approach from service providers that acknowledges ‘we’re all in this together.’

 

 

Webinar Recording

With Government reform agendas promoting consumer choice and control, aged care service providers must actively engage their clients as partners in service design and delivery. This requires thinking beyond traditional forms of consumer consultation. CommunityWest and COTA Australia are running a series of interactive webinars for aged care service providers about how to implement co-production in your organisation. This webinar will be based on the learnings from the Step Forward – Together project, which saw ten aged care providers across the country trial co-production for eight months.

Hear from CommunityWest project lead, Kelly Gray, COTA Australia, pilot site leads and consumers

Webinar Recording

This webinar contains content and interaction to update educators about Consumer Directed Care and its inclusion in Certificate III for personal care. Also relevant for Certificate IV in Aged Care.

 

Webinar Recording

In a competitive market, innovation (also known as R&D, or service development) is a vital capability to keep ahead of the competition. But innovation is not a well-understood activity. In this webinar, learn about places to get started, and how to use innovation to attract or retain customers.

 

 

 

Managing Complaints – Aged Care Complaints Commissioner – Rae Lamb

With consumers having portability of their packages from March 2017 understanding the nature of complaints and what we can learn from them is of critical importance.

The Aged Care Complaints Commissioner Rae Lamb explains her new independent national role and provides some Home Care package case studies. The case studies will help to explain the complaints process and the principles used to resolve the complaints. Rae also provides some broader level information about Home Care Package complaints covering themes and data.

 

 

 

 

 

Managing Complaints – Aged Care Complaints Commissioner – Rae Lamb

With consumers having portability of their packages from March 2017 understanding the nature of complaints and what we can learn from them is of critical importance.

The Aged Care Complaints Commissioner Rae Lamb explains her new independent national role and provides some Home Care package case studies. The case studies will help to explain the complaints process and the principles used to resolve the complaints. Rae also provides some broader level information about Home Care Package complaints covering themes and data.

 

 

 

 

 

 

Adjusting to Consumer Directed Care – The experience of Brotherhood of St Laurence Community Aged Care service users

An action research study was undertaken to track the challenges of introducing the new model of community aged care, as developed at the Brotherhood of St Laurence. This report focuses on the experiences of older adults and their carers. While capable consumers appreciated being able to choose their services and activities, the study suggested that others will need adequate, ongoing support to exercise meaningful choice and control.  In the webinar we report on the research findings and explore our experience of the impact of CDC on practice. 

 

 

 

 

 

 

 

Strength based approaches for community case managers/advisers

In collaboration with Dr Sunil Bhar from Swinburne University, Home Care Today focuses briefly on strength based approaches to caring for the elderly and then specifically on the benefits of brief reminiscing with older people. Dr Sunil Bhar draws your attention to the benefits of brief reminiscing and being a story listener to older people. This webinar is for aged care professionals who are looking for new ways and new tools for working with older people that reinforce self direction and maintaining older people in the community. 

 

 

 

 

 

 

The Changing Landscape for Home Care Packages

This free 90 minute webinar focuses on how knowledge, skills and attitudes are the key to working successfully in partnership with consumers and carers.

Three key features of the webinar are:

  1. Sharing the experiences of case managers and consumers from across Australia
  2. Tools for making objective decisions: autonomy for case managers and their consumers is essential in creating an environment that promotes self-direction
  3. Interact with our consumer panel who will reflect on their needs and respond to your questions

 

 

 

 

 

 

Introduction to Niche Marketing

As we move to a more market-based system, Home Care Package providers must know the value of their services to their consumers and be able to communicate it clearly. Developing a strong value proposition for your niche market is imperative to building a sustainable business model and ensures that consumers can get the services they want and need.

 

 

 

 

 

 

 

Costing and Pricing for Home Care Packages for Aboriginal Aged Care Providers

The Australian Government engaged Saward Dawson, Chartered Accountants to develop a tool to help Aboriginal providers cost and price their services in a way that is more sensitive and relevant to Aboriginal providers’ cultural contexts. Saward Dawson developed a customised CDC costing and pricing spreadsheet tool for Aboriginal providers after a series of consultations with Aboriginal aged care providers across Australia, including providers from regional and remote locations.

Click on this link to access the sample spreadsheet

 

 

 

 

 

Changes to Home Care Packages – Implications for Governance

“Feb 2017 and July 2018 will be the biggest change this industry has seen. I haven’t been able to find a parallel in any other industries. I’m concerned most of the industry have not seen the significance of the change – this is the mother of all disruptions.”  CEO, Home Care Package provider

This 60 minute webinar highlights how the provision of Home Care Packages is undergoing a large paradigm shift, moving from a regulated grants based approach to a consumer driven competitive market. Legislation has now been tabled for the changes planned to occur in February 2017. The webinar will provide a concise overview of a resource that outlines the governance implications of this change. It is designed to prompt strategic discussions within the boards and executives of current aged care providers to contribute to future planning. The resource was developed through a series of interviews with key aged care and disability sector stakeholders throughout the latter half of 2015.

 

 

 

 

 

 

 

Leading innovation webinar for senior executives – Webinar Recording

Learn the key actions you can take to build a culture of innovation inside your organisation. Identify the barriers to innovation faced by social organisations and learn about resources available to respond in a consumer directed market. Learn from one of the few innovation experts in Australia, Dale Renner from YOU LEAD consultancy.

 

 

 

 

 

 

 

Workforce Educators Project – Webinar Recording

Home Care Today’s resource for educators in TAFE and RTOs outlines the principles that underpinned the introduction of CDC and focusses on how they can be incorporated into the teaching of the modules that form part of the Certificate III in Individual Support. VET educators in Registered Training Organisations will be rolling out the new qualifications, which now cover aged care (community and residential) and disability services and includes 120 hours of field work.

 

 

 

 

 

 

Home Care Today