Resources and Links

Resources and Links 2018-05-17T11:56:58+00:00


Reminiscing Story Cards 
A resource for Aged Care Professionals and Older People 

With time to reminisce and a bit of prompting, we all have stories to tell. Reminiscing in a supportive environment and with a focus on strengths and positives can lift an older person’s mood, reminding them – and their support workers – of their resourcefulness and depth of experience. 

COTA Australia and the Faculty of Health, Arts and Design at Swinburne University developed Story Cards to encourage older people to reminisce, highlighting their resilience, persistence and creativity. 

The Story Cards are prompts that encourage older people to talk about:

  • Beginnings – family, childhood, school, friendships, work and relationships
  • Strengths and successes – happy experiences and achievements 
  • Challenges and wisdom – values and traditions, legacy and lessons learnt

The Story Cards provide a black and white photo matched to each question and they come with a booklet that provides instructions for use.

Reminiscing Story Cards are available for purchase through the COTA Australia website.

To purchase Story Cards Click here  










Training Resources for CDC

On Line Learning module for Direct Care Workers and students of Certificate III in Individual Support

The on line learning module consists of two parts and was originally designed for educators of Certificate III in Individual Support but is also relevant for direct care workers and students. 

  • Part 1 – Intro to CDC covers a basic introduction for direct care workers about Consumer Directed Care. This includes the changes in Community Aged Care, Aged Care Reform, what consumers want and other resources that can be used to understand these changes. Part 1 also has a number of questions to be answered that helps to reinforce the key learnings.

    Click on the the link below to download the file  ‘CDC Part 1 Changing the System’.

    When the download is complete:
    1. Locate the file on your computer
    2. Expand the file using WinZip or right-click on the file and select Extract All
    3. This will create a folder called ‘CDC Part 1 Changing the System HTML’.
    4. Navigate into the folder ‘CDC Part 1 Changing the System HTML’. (Do not click on ‘CDC Part 1 Changing the System’)
    5. To view this module click the file story_html5.html’ located in this folder.

  • Part 2 – Training for Direct Care Workers covers the changing work roles currently being experienced with a focus on direct care workers. This module highlights the six principles of CDC, the benefits of CDC and the importance of the care plan. This is displayed through available resources and a case study. Ten different learning activities and questions are used to assist users to further understand how the principles can be applied to the case study and real work settings.


    Click on the the link below to download the file  ‘CDC Part 2 Changing work roles

    When the download is complete:
    1. Locate the file on your computer
    2. Expand the file using WinZip or right-click on the file and select Extract All
    3. This will create a folder called ‘CDC Part 2 Changing work roles HTML‘.
    4. Navigate into the folder ‘CDC Part 2 Changing work roles HTML‘. (Do not click on ‘CDC Part 2 Changing work roles’)
    5. To view this module click the file ‘story_html5.html’ located in this folder.

If you are having any difficulty with downloading the free version for part 1 or 2 then please call us on 03 99097910.

Access to the on line learning modules, their content and questions is free and can be used by any provider organisation and or training provider. This can be used in conjunction with the workforce educators webinar as an education tool.  This version does not provide a Certificate of Completion.  It would be advisable to see the recording of the introductory webinar (see above).

Learning Management System (Moodle)

This version of the module can be used by any organisation and/or Registered Training Organisation (RTO) that has a learning management system that uses Moodle.  The SCORM module can be downloaded into the Learning Management System and has been designed in a way that registers the individuals who participate. It also provides the participants with a certificate of completion once they have completed all of the learning activities. This version costs $120 Inclusive of GST.  PURCHASE


“The CDC resources created by COTA are a fantastic way to explain and test understandings of Consumer Directed Care and the impacts for the aged care sector. They have been developed by the peak industry body and tested with TAFE NSW in relation to applicability to the training package content. These resources are useful for teachers and students alike and the scoring and testing is an excellent idea. TAFE NSW would like to thank COTA for the opportunity to be involved in the development stage of this project”

Maya Spannari, TAFE NSW, Industry Liaison Manager Community Services and Health










New Podcast series
“Nothing about us, without us” CDC Principles in Practice 

The COTA training podcast series contains three podcasts designed to support Case Managers, Direct Care Workers, Educators of Certificate III in Individual Support and Certificate IV in Community Services Work.

These Podcast stories feature three of the Consumer Directed Care  principles, by following the stories of consumers Donald, Maria and Frank and their case manager Milly. We hear their stories unfold as they navigate their way through a range of issues that include topics of elder abuse, dementia, working with CALD clients, grief and loss, duty of care and dignity of risk.  These issues are all associated with ageing and the home care system; the narrative is seamlessly interwoven with actors voicing the characters involved to give greater depth and realism to the experience.

Workbook for Podcasts: “Nothing about us, without us” CDC Principles
Podcast workbook: "Nothing about us, without us" CDC Principle in Practice (623 downloads)

The Reflection Activity Booklet has three section which tie in with the podcast training content, and promotes the embedding of the learning through targeted activities designed
to stimulate thought and conversation, as well as action, in the workplace.

Podcast One:  Focus CDC Principle:  Respectful and Balanced Partnership

Podcast Two: Focus CDC Principle: Participation

Podcast Three: Focus CDC Principle: Consumer Choice and Control

You can also view all the podcasts on our podcast webpage 











Your Guide to home care package services (Department of Health Booklet)

Your Guide to home care package services

Your Guide to New Choices in Home Care 

Your Guide to New Choices in Home Care (1843 downloads)

From July 2015,  Your guide to new choices in home care will no longer be available. 

Aged Care – Common concerns and myths






Starting a Home Care Package – What you Need to Know.

Consumers often ask for information that is written in simpler terms and from their perspective. This handy tool explains 4 main parts of establishing a Home Care Package Plan with your Consumer. It covers The Assessment; The Care Plan; Goal Setting; and The Budget. The printable format makes it useful to print and make available to your consumers in advance so they know what to expect from their initial meetings with you.

Starting a Home Care Package (2865 downloads)









Ideas That Work – Australian produced training videos for home care and training providers

Ideas That Work produces Australian competency-based training videos for workers supporting people in their homes. The videos are available for streaming online as well as DVDs. The majority of these videos incorporate some aspects of the consumer directed care (CDC) principles. The videos can be used to support Home Care Package providers implement CDC across their organisations and educators who deliver accredited training to the home care workforce.

You can find out more about how streaming video works plus watch short previews of all the videos on the Ideas That Work website and FAQs








This tool was developed to help providers deliver Home Care Packages in line with the Consumer Directed Care principles of choice, flexibility and transparency. Consumers with Home Care Packages often say that spending decisions appear to have been made arbitrarily and subjectively, and by staff rather than by consumers themselves. Using this tool, consumers can instead be empowered to make choices and decisions that best meet their assessed care needs.

The tool also reflects the government’s overall objectives for home care, asking consumers to reflect on whether the spending item helps them to maintain their social roles and connections; stay independent; and improve their health, wellbeing and quality of life.

Finally, the tool includes simple risk identification questions to ensure that decisions about spending do not adversely affect the consumer. The aim is to maintain an open dialogue with the consumer so that they are included in the decision-making process
and share responsibility for understanding and addressing any risks.

Making Objective Decisions Tool (1696 downloads)






Resources Policy and Government

Aged Care Reform overview

Department of Health, Australia

An outline of all of the changes happening in aged care in Australia.

Resources HCP Operational Manual 2015

Home Care Packages Operational Manual (2015)

Department of Health, Australia

Provides guidance on how the Home Care Packages Programme works under CDC including the legislative basis for the programme

Resources MyAgedCare Website

My Aged Care website

Australian Government

A resource designed for people to help navigate the aged care system.



Resources PACS1

Resources PACS2

People at Centre Stage (PACS) Project Re-writing Community Aged Care (2012)

Deakin University and UnitingCare Community Options.

Results from an Australian Research Council funded evaluation of a CDC pilot program in Melbourne.


Resources Choices

CHOICES in Aged Care Project

This project was an initiative to develop the PACS model for communities with distinctive needs: Rural, Regional and Remote; Culturally and Linguistically Diverse (CALD); and Aboriginal and Torres Strait Islander (ATSI) communities. Funded by the Department of Health and Ageing, Australia under the Encouraging Better Practice in Aged Care (EBPAC) Grants.

Direct Care Workers Handbook

Direct Care Workers Booklet (741 downloads)

 This booklet has been developed by the Aged Care WIN consortium in north west Melbourne as a resource for direct care workers in Home Care about CDC.  While some of the information is specific to Victoria, the information could be adapted or used in other places.

Resources Better Practice Project

Better Practice Project

Aged and Community Services SA/NT

Resources designed to support HACC services in SA but generally applicable to person-centred, strengths based approaches to home care.

 Resources Imagining Possibilities


Imagining Possibilities: A practical handbook for working with people in the community (2015).

Resources Valued Roles for All

Valued roles for all: The keys to a good life

Aged and Community Services SA/NT, 2014

A 55 page handbook. Resources and activities for exploring roles.

 Better Questions

Better Questions

Better Aged Care and Disability Support Professionals. A resource to help create more meaningful conversations in a consumer directed environment.

Resources to help you ask Better Questions:


Resources Helen Sanderson

Resources Progress for Providers

Helen Sanderson and Associates

Helen Sanderson has developed materials on person centred planning for older people and also more recently on individualized budgets and co-production in the UK.


Resources Kendrick COnsulting

Dr. Michael Kendrick

Michael Kendrick has written extensively on consumer direction for people with disabilities, older people and other groups.

Work includes:

A good discussion of the nature of the partnership relationship with consumers within a CDC approach.

 Putting People FIrst

Department of Health UK (2010) Putting People First: Personal budgets for older people – making it happen


 Resources Think Local Act Personal

Think Local Act Personal

A national partnership in the UK transforming health and care through personalisation and community-based support.

Provides numerous reports and resources for the implementation of personal budgets in the UK.

They have recently released a new personalised care and support planning tool:

You can log in to this site for free to access materials and receive regular updates.

An example from Gateshead Council (2009) of a positive approach to managing risk in social care.

Resources In Control

In Control UK

In Control is an extensive and ‘community for change’ that aims to:

  • work directly with people who need support, and with their families to provide them with the knowledge, power and tools to take control of their lives
  • influence and improve the delivery of self-directed support
  • develop and test new innovative ways for people to be in control of their lives
  • measure the impact of self-directed support and personal budgets on people’s lives.

Individual Service Funds for Homecare Tomlinson C & Livesley M (2013)

A report on personalising budgets in home care in the UK.

Resources SCIE 1

Resources SCIE 2

Social Care Institute for Excellence (SCIE) 

SCIE works to improve the lives of people who use care services by sharing knowledge about what works. Includes e-learning resources and Social Care TV video clips on various topics. You can log in to this site for free to access materials and receive regular updates

Example of their fact sheets, which are good resources on increasing choice.

SCIE (2010) Dignity in care factsheet: Choice and control in practice

SCIE (2015) Co-production in social care: What it is and how to do it

SCIE (2010) Enabling risk, ensuring safety: Self-directed support and personal budgets

SCIE (2013) Improving personal budgets report

(You may need to log in to access these documents).

Resources NDTI

National Development Team for Inclusion (NDTi)

A range of resources on involving consumers in the planning, design and evaluation of services, particularly CDC approaches.


Think Local Act Personal 

TLAP (2015) Getting Better Outcomes: Personal Budgets and Older People Follow-up Report 


The Centre for Welfare Reform


Resources SHRC

Care About Rights

Projects regarding self-directed supports and enablement approaches in Scotland has some videos that could be used as teaching resources including consumer perspectives.

Resources JIT

Joint Improvement Team Scotland  

A range of resources that have been developed to support social care reform in Scotland.


Scottish Health and Social Care Alliance

The Alliance is the national third sector intermediary for a range of health and social care organisations in Scotland and aims to:

  • ensure people are at the centre, that their voices, expertise and rights drive policy and sit at the heart of design, delivery and improvement of support and services
  • support transformational change, towards approaches that work with individual and community assets, helping people to stay well, supporting human rights, self-management, co-production and independent living
  • champion and support the third sector as a vital strategic and delivery partner and foster better cross-sector understanding and partnership.

They produce a wide range of policy and research documents, practical tools and information for people who are disabled, living with long term conditions and their unpaid carers. Their Health and Social Care Academy also has a range of podcasts on issues of interest.

 Resource National Resource Centre

National Resource Centre for Participant Directed Services

Squillace & Firman (2002)

Reports on the Cash and Counselling Program in the USA

Facts and Figures: 2013 National Inventory Survey on Participant Direction (2014)

NRCPDS Facts Figures (297 downloads) 2007 Cash and Counselling Impact (307 downloads)



 Consumer Participation and Co-Production

Governance and Management

Positive risk (these are also on the legal issues page?)

  • Skills for Care UK (2011) Learning to Live with Risk: An Introduction for Service Providers

Abridged version      Long version

Resources from the National Disability Insurance Scheme that may be relevant to CDC 

NDIS Practical Design Fund Reports

Examples below:    


Home Care Today