Culturally Inclusive Aged Care

Culturally Inclusive Aged Care 2017-12-21T09:46:20+00:00

Australia is one of the most culturally diverse nations in the world. People from CALD backgrounds are a significant and growing proportion of the Australian population aged over 65. They have made important contributions to the Australian community in helping build the prosperous and culturally rich country that we live in today. Around 20 per cent of people aged over 65 years were born outside Australia which equates to more than 600,000 people. By 2021, more than 30 per cent of Australia’s older population will have been born outside Australia.

Providing aged care services that are high quality, appropriate, culturally and linguistically responsive and sensitive is vital to ensure all older people receive care which meets their unique needs.

Approved Government providers of aged care services are required to provides services which are equitable and inclusive of and appropriate to the needs of older people including special needs groups.

All Home Care Packages are now provided using a consumer directed approach. This approach has its foundations in person-centred services where we recognise that every person is unique and has particular strengths, preferences and needs.  This arises from a person’s individual characteristics and experiences, as well as their cultural background and unique aspects of their identity.

In order that Home Care Package providers respond appropriately to diversity, the Commonwealth has identified a range of special needs groups within the Aged Care Act, including:

  • People from Aboriginal and Torres Strait Islander communities
  • People from culturally and linguistically diverse backgrounds
  • People who live in rural and remote areas
  •  People who are financially or socially disadvantaged
  • Veterans
  • People who are homeless, or at risk of becoming homeless
  • People who are lesbian, gay, bisexual, transgender or intersex
  • People who are care leavers
  • Parents separated from their children by forced adoption or removal

Under a consumer directed approach to home care, consumers may request particular assistance that relates to their diverse needs. 
Providers will be expected to be able to respond flexibly to these needs and preferences.

Below are a range of resources which can assist providers in ensuring they provide care to people which is culturally and linguistically responsive and appropriate.

These fact sheets provide some practical information and links to resources which can assist providers in providing culturally inclusive services

Fact Sheet for Providers working with people from CALD Background (605 downloads) Fact Sheet - Recruiting and Developing Staff to meet the needs of CALD consumers (462 downloads)

Resources for Diverse Groups  that can assist you to understand more about the needs of diverse groups.

Resources for Diverse Groups (522 downloads)

Article by Dr. Gavi Ansara

In this article Dr. Gavi Ansara helps us to understand further the needs of people of trans and/or non-binary experience and how the aged care sector can respond.

Article by Dr. Gavi Ansara (392 downloads)

Help Sheets

Help sheets provide advice, common sense approaches and practical strategies on the issues most commonly raised about dementia. These include what is dementia, early planning, memory changes, communication, taking a break, and changed behaviours to name just a few. Help sheets are available in the following languages:

Arabic Greek Laotian Russian
Armenian Hindi Latvian Serbian
Assyrian Hungarian Macedonian Spanish
Chinese Indonesian Malay Tagalog
Croatian Italian Maltese Tamil
Dutch Japanese Polish Turkish
Finnish Khmer Portuguese Ukrainian
German Korean Romanian Vietnamese

Hard copies of the help sheets are available for order from



Perceptions of Dementia in Ethnic Communities

A resource kit outlining dementia perceptions in Arabic, Chinese, Croatian, Greek, Italian, Macedonian, Polish, Russian, Serbian, Spanish, Turkish and Vietnamese communities.


Cultura, an initiative of Alzheimer’s Australia, is an excellent new resource to assist staff to provide culturally appropriate support to enable them to better relate and communicate with individuals from different cultures. The App and website include comprehensive information about each culture including traditions, spirituality, communication and attitudes to dementia, other health issues and aged care.   The free App can be downloaded from the App store, making the information easily accessible whenever it is required.

Video for consumers and family members

Your Home Care Package – Making it work for you is also available in six key community languages


This is a valuable resource for providers to provide to consumers and family members who support them.  It explains what a home care package is and illustrates through practical examples on how people use the home care package to make the most out their care they receive.

This bilingual booklet has been developed for carers and people living with dementia from nine communities.

Croatian   Japanese     Spanish      French      Lithuanian    Turkish    Korean   Serbian Ukrainian





There is a difference between memory loss as a part of normal ageing and as a symptom of dementia. This resources outlines how memory works, common memory changes that occur with ageing, health factors that can impact on memory function and when memory difficulties need to be investigated. This resource is translated into the languages below.

Arabic Khmer Russian
Assyrian Korean Serbian
Chinese Macedonian Spanish
Croatian Portuguese Ukrainian
Greek Polish Vietnamese
Italian Punjabi





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