Voice of Consumers Guide
The purpose of this guide “The Voice of Consumers in Home Care: A Practical Guide” is to support providers in establishing strong relationships with people who are using their services and to assist in developing a closer and more meaningful engagement with existing consumers.
If you want to know where your organisation stands on the participation ladder, please download our A4 or A3 chart above. This can be useful for staff training or conversations with your consumers.
We have also extracted for your convenience the ‘Self-Assessment’ guide from the ‘Voice of Consumers’ booklet (see above). You can download the Self-Assessment’ and complete it with your staff. This is a very helpful tool that can lead to your consumer engagement action plan.