About Consumer Directed Care

About Consumer Directed Care 2017-12-21T09:46:19+00:00

Consumer Directed Care (CDC) is a way of delivering care that gives individuals choice and flexibility.

The government has included CDC principles in Aged Care laws (User Rights Principles 2014) to ensure older people’s rights are protected.

The six principles of CDC are:

  • consumer choice and control
  • rights
  • respectful and balanced partnerships
  • participation
  • wellness and re-ablement
  • transparency

These principles guide the delivery of Home Care Packages.

Home Care Packages take a CDC approach, meaning that consumers

  • are encouraged to identify their goals which will be the basis of their care plan
  • decide how much involvement they want to have in managing the package
  • can choose the way services are delivered, and by whom
  • have an individualised budget and a monthly statement of income and expenditure
  • can expect regular contact with their provider, and to change the supports if their needs or preferences change.


This website provides some general practical advice for home care providers and is not intended as legal or financial advice. This website should not be the only source of information for providers of home care. Home Care Today encourages anyone who has questions about providing home care to get the relevant professional advice to discuss their organisation’s particular situation.

Home Care Today makes this information available on an as is basis. Home Care Today makes no representations or warranties of any kind with respect to the contents of the information. To the maximum extent permitted by law, Home Care Today disclaims any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of the information. 
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