Home Care Packages provide a lot of flexibility to enable people to tailor services to meet their needs and have them delivered in the way which suits them. 

The website provides information and resources that will help you or your representative to understand how home care packages work, what choices you have, how to identify things which would improve your life, and how to get the best out of your package. 

Five steps to access a Home Care Package

There are five key steps involved in taking up Home Care Package. 

Step 1: Check your eligibility

Step 2: Find a Home Care Package provider

Step 3: Work out the costs

Step 4: Accept a Home Care Package

Step 5: Begin your services

The Government developed a guide to assist older people and carers to understand Home Care Packages. It provides information about the five steps needed to access support services in the home through a Home Care Package

The booklet is available to download in English and in many community languages. 

Click here 

The booklet can also be ordered in hard copy. 

If you would like to order hard­copies of the publication the details are as follows:

National Mail and Marketing • Phone ­ 1300 131 616 •

Publication number: DSS1631.06.15
Publication title: Five steps to accessing a Home Care Package

You are able to ring or use the online order form to request free of charge copies.


Your Guide to New Choices in Home Care

Home Care Today’s booklet Your Guide to New Choices in Home Care is no longer in print, as it has been replaced by Five steps to accessing a Home Care Package, but it is still available for download below.

Audio Version in English


We have tried to provide as much information as possible. If there is anything else you would like to see on these pages, or if you have any feedback, please Contact Us.