Workforce 2017-12-21T09:46:21+00:00


There are significant challenges across the aged and home care sector workforce where existing recruitment and retention issues are highlighted by an expected increase in demand for services as Australians age. Providers are also concerned about the impacts of future reforms where consumers have more choice of providers and how this will impact on their workforce.  Home Care Providers and educators need to think about the knowledge, skills and attitudes that will be needed by the workforce to deliver true consumer direction and to compete for consumer loyalty in an increasingly marketised environment.

Australian Aged Care Quality Agency – Better Practice Conferences 2017

Rethinking Aged Care

Anyone with an interest in providing care services to older people and improving their quality of care and quality of life, will benefit from these conferences.  REGISTER HERE   

Darwin   3-4 May

Melbourne 1-2 June

Adelaide   20-21 July

Sydney     17-18 August

Brisbane  21-22 September

Perth        12-13 October


Making sure there are useful and credible resources for our aged care workforce has been important to Home Care Today because it’s important to providers. Our podcasts, modules and webinars have all been a part of a suite of resources.

Home Care Today and MedeHealth are working together on training modules that assist service providers to orientate their staff to Consumer Directed Care. This video is available exclusively for general use through HCT and is aimed at case management and direct care workers with a focus on working in partnership with consumers. Making this video available generally has meant that HCT has provided its expertise in knowledge with the expertise of MedeHealth in training resource development. The video provides an example of the way in which MedeHealth approaches staff development, as well as the system that they have developed in workforce training. The full module is available to service providers with an annual subscription and includes written content, the video and multiple choice assessment questions to ensure staff have a good understanding of the topic. See the VIDEO from the new module (4 min 55 sec).

Find out more about MedeHealth

Training Resources for CDC

On Line Learning module for Direct Care Workers and students of Certificate III in Individual Support

The on line learning module consists of two parts and was originally designed for educators of Certificate III in Individual Support but is also relevant for direct care workers and students. 

  • Part 1 – Intro to CDC covers a basic introduction for direct care workers about Consumer Directed Care. This includes the changes in Community Aged Care, Aged Care Reform, what consumers want and other resources that can be used to understand these changes. Part 1 also has a number of questions to be answered that helps to reinforce the key learnings.

    Click on the the link below to download the file  ‘CDC Part 1 Changing the System’.
    CDC Part 1 - Changing The System (1209 downloads)

    When the download is complete:
    1. Locate the file on your computer
    2. Expand the file using WinZip or right-click on the file and select Extract All
    3. This will create a folder called ‘CDC Part 1 Changing the System HTML’.
    4. Navigate into the folder ‘CDC Part 1 Changing the System HTML’. (Do not click on ‘CDC Part 1 Changing the System’)
    5. To view this module click the file story_html5.html’ located in this folder.

  • Part 2 – Training for Direct Care Workers covers the changing work roles currently being experienced with a focus on direct care workers. This module highlights the six principles of CDC, the benefits of CDC and the importance of the care plan. This is displayed through available resources and a case study. Ten different learning activities and questions are used to assist users to further understand how the principles can be applied to the case study and real work settings.

    Click on the the link below to download the file  ‘CDC Part 2 Changing work roles
    CDC Part 2 - Changing Work Roles (915 downloads)

    When the download is complete:
    1. Locate the file on your computer
    2. Expand the file using WinZip or right-click on the file and select Extract All
    3. This will create a folder called ‘CDC Part 2 Changing work roles HTML‘.
    4. Navigate into the folder ‘CDC Part 2 Changing work roles HTML‘. (Do not click on ‘CDC Part 2 Changing work roles’)
    5. To view this module click the file ‘story_html5.html’ located in this folder.

If you are having any difficulty with downloading the free version for part 1 or 2 then please call us on 03 99097910.

Access to the on line learning modules, their content and questions is free and can be used by any provider organisation and or training provider. This can be used in conjunction with the workforce educators webinar as an education tool.  This version does not provide a Certificate of Completion.  It would be advisable to see the recording of the introductory webinar (see above).

Learning Management System (Moodle)

This version of the module can be used by any organisation and/or Registered Training Organisation (RTO) that has a learning management system that uses Moodle.  The SCORM module can be downloaded into the Learning Management System and has been designed in a way that registers the individuals who participate. It also provides the participants with a certificate of completion once they have completed all of the learning activities. This version costs $120 Inclusive of GST.  PURCHASE


“The CDC resources created by COTA are a fantastic way to explain and test understandings of Consumer Directed Care and the impacts for the aged care sector. They have been developed by the peak industry body and tested with TAFE NSW in relation to applicability to the training package content. These resources are useful for teachers and students alike and the scoring and testing is an excellent idea. TAFE NSW would like to thank COTA for the opportunity to be involved in the development stage of this project”

Maya Spannari, TAFE NSW, Industry Liaison Manager Community Services and Health

Workforce Educators Project

Workforce development CDC for Educators Powerpoint Presentation used in Educating Educators webinar now available! To access the recording of the webinar on 2nd December CLICK HERE.  This recording can be accessed multiple times for the next 12 months, just keep the link handy.

CDC for Educators Webinar - Powerpoint Presentation (939 downloads)
Home Care Today has been working with educators who deliver accredited training to the home care workforce to design a resource that will assist them to understand the current aged care reforms and Consumer Directed Care (CDC) in particular. The document below outlines the key knowledge, skills and attitudes needed by direct care workers and case managers/advisers to support consumer direction. It also maps these to the new accredited training packages for Individual Support and Ageing Support that were endorsed in August 2015. The document will also be useful for Home Care Providers as a basis for developing position descriptions, staff development plans or training needs analysis.

CDC Knowledge Skills and Attitudes (702 downloads)

Three approaches to sharing this information with educators are currently being developed.

  • Introductory Webinar
    This webinar was held in December 2015 and provides an introduction to the Aged Care Reforms and how to apply the principles of CDC to designing core and elective units to meet the requirements of the new qualifications. This webinar would be useful to watch prior to completing the E-learning Module (see below).  To see a recording of this webinar CLICK HERE.
  • Online workshops
    Facilitated group session for up to 20 people to further explore the themes of the webinar, with a practical focus on training direct care workers (Cert III).


Ideas That Work – Australian produced training videos for home care and training providers

Ideas That Work produces Australian competency-based training videos for workers supporting people in their homes. The videos are available for streaming online as well as DVDs. The majority of these videos incorporate some aspects of the consumer directed care (CDC) principles. The videos can be used to support Home Care Package providers implement CDC across their organisations and educators who deliver accredited training to the home care workforce.

You can find out more about how streaming video works plus watch short previews of all the videos on the Ideas That Work website and FAQs


SkillsIQ Resources

The SkillsIQ provide tools, resources and support for workforce planning, development for community services and health, and work in partnership with industry on a range of workforce development projects.



























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